Intact Insurance financial relief measures, Information and questions concerning COVID-19

Intact Insurance, Financial relief mesures, questions and answers

The following information was extracted from the intact Insurance website. Please consult the original article for more information and for any further updates. https://www.intact.ca/on/en/covid19.html

COVID 19 is causing me to experience financial challenges – what can I do?

We understand this is a difficult time for individuals, families and businesses. Our priority is to be there for customers and brokers when they need us.

As the situation with COVID-19 continues to evolve, we are moving quickly to support customers and taking a problem-solving approach as we work through these situations on a case by case basis.

We are focused on supporting individuals and businesses who have been significantly impacted by COVID-19; including people who are ill, elderly or who have experienced job loss.

We encourage customers who are experiencing financial hardships to reach out through their broker to discuss the following relief measures:

  • Waiving of missed payment fees
  • Payment deferrals
  • Premium adjustments for those who are ill or have lost their jobs to reflect changes in personal and commercial automobile usage including temporary kilometre reductions and temporary storage of vehicles
  • Providing flexibility for those who are using their cars and homes during the crisis for different purposes like making deliveries and running a business from home
  • Premium adjustments for small and medium sized business customers that are now closed or have been severely impacted from a sales receipts and payroll perspective

These measures will be in place until the end of April and will be reviewed on an ongoing basis.

What happens if I can no longer afford to pay my insurance?

We understand this is a difficult time for individuals, families and businesses. Our priority is to be there for you in this time of uncertainty.

If you are a current Intact Insurance customer experiencing financial hardship as a result of the COVID-19 pandemic, we will work with you to find a solution.

This could include providing flexible measures such as waiving of missed payment fees or payment deferrals or offering suggestions for a premium adjustment to reflect your current circumstances.

Please contact your insurance broker to discuss options for financial relief.

Can I reduce my premium if I am working from home and therefore not commuting anymore? How much will I save on my auto insurance premium?

Can I reduce my premium if I am working from home and therefore not commuting anymore? How much will I save on my auto insurance premium?

Given the situation, we understand you might be driving your car less.

We encourage you to update your driving information to reflect your new situation; it will be reflected on your premium. While there are a number of factors that can impact premiums, adjusting the kilometers driven (commute to work, kilometers driven, etc) will help decrease your premium.

If you are looking to store your vehicle and not use it for the duration of this crisis, we will reflect this in a premium adjustment.

While the use of your car has changed, you still need to be insured against theft and vandalism. During this time, it is also important to ensure that your vehicle is safe from harm while in storage.

If you are an existing Intact Insurance customer, you can contact your broker to review and discuss options for a premium adjustment.

I just got my renewal and my premium went up. Can you adjust my premium in light of the current crisis?

If you recently received a renewal notice with a premium increase, you can contact your broker to discuss your individual situation and circumstances further.

If I have my Drive will it automatically reflect savings?

Yes. If you are a participant in our my Drive program and you are driving less because of COVID-19, savings will be reflected at your next update.

One of the advantages of usage-based insurance is the ability to keep track of, and reflect, your driving record and behaviours.

I have been laid off and might consider doing deliveries for work. Do I need to change my policy?

If you are an existing customer whose livelihood has been directly impacted by COVID-19, we will provide flexibility for those who are using their cars during the crisis for different purposes like making deliveries.

I am providing temporary childcare services for parents who are considered an essential service. Do I need to change my policy?

We are also providing flexibility for those who are using their homes during the crisis for different purposes like running a business from home.

For example, if you are an existing customer who will be temporarily providing childcare or babysitting services to a reasonable number of children in order to assist families impacted by COVID-19, during the immediate crisis period we will extend coverage to this exposure at no charge.

*Disclaimer: The following information was extracted from the intact Insurance website.

Please consult the original article for more information and for any further updates. https://www.intact.ca/on/en/covid19.html 

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